Privacy Policy

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Flex Haul Direct LLC – Privacy Policy

Last Updated: January 2026

Flex Haul Direct LLC (“Flex Haul Direct,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding the information you share with us. This Privacy Policy explains how we collect, use, and protect personal information in connection with our courier and delivery services, including legal, business, medical (Category B specimens & sealed healthcare documents), and TWIC‑authorized transport.

Information We Collect

We may collect the following categories of information when you interact with our website, request a quote, or use our services:

• Contact Information: Name, phone number, email address, and mailing address.
• Service Details: Pickup and drop‑off locations, delivery instructions, and item descriptions.
• Payment Information: Processed securely through Square; we do not store or access your full card details. Card‑on‑file authorizations are securely stored by Square, and Flex Haul Direct LLC does not have access to full card numbers, expiration dates, or CVV codes at any time.
• Communication Records: Service preferences, messages, and correspondence.
• Technical Data: Basic device and browser information collected through GoDaddy’s standard hosting infrastructure (e.g., IP address, browser type, operating system).  

How We Use Your Information

We use your information to:

• Schedule, manage, and complete courier services
• Process payments and issue invoices
• Communicate confirmations, updates, and service‑related notices
• Support compliance with legal, regulatory, and contractual requirements
• Maintain secure and reliable operations  

Security & Confidentiality

We take the protection of your information seriously.

• All payments are processed through Square’s secure, encrypted platform, which includes fraud‑prevention tools and industry‑standard safeguards. For payment processing, we rely on Square’s secure infrastructure. Please review Square’s privacy policy on their official website.
• Our website and email services are hosted through GoDaddy, which may collect limited technical data as part of normal website operations.
• Deliveries involving confidential, legal, medical, or sensitive business materials are handled with discretion and in accordance with secure‑transport expectations.
• For medical‑related deliveries, we transport sealed specimens and documents only and do not access, view, or store protected health information (PHI).

While no system can guarantee absolute security, we maintain reasonable administrative, technical, and physical safeguards to protect your information.

Data Sharing

We do not sell your personal information.

We may share information only in the following situations:

• Legal Requirements: When required by law, subpoena, or government request.
• Trusted Service Providers: Such as payment processors or operational partners who assist in delivering our services. We may use third‑party applications to facilitate dispatching, routing, tracking, communication, and proof of delivery. These providers may collect or process data in accordance with their own privacy policies. 
• Collections & Delinquent Accounts: We may share limited information with third‑party service providers for purposes such as invoicing, payment recovery, or collection of delinquent accounts. These providers may use the information only as necessary to perform services on our behalf.
• With Your Explicit Consent: When you request or authorize us to share information with a third party.
• Operational Partners & Subcontractors: Shipment information may be shared with authorized subcontractors or partner couriers solely as necessary to perform delivery services, and only in accordance with our confidentiality and operational standards.

Third‑Party Links

Our website and communications may include links to third‑party sites, such as Square for payment processing or our social media pages. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies when interacting with them.

Website Security & Analytics

Our website uses third‑party services such as GoDaddy hosting, Google reCAPTCHA, and other security or analytics tools that may collect technical information (such as IP address, device details, and browsing behavior) to protect our site from spam, fraud, and unauthorized activity. These providers process data in accordance with their own Privacy Policies and Terms of Service. By using our website, you acknowledge that your interactions may be subject to these third‑party practices.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. Updates will be posted on this page with a revised effective date. We encourage you to review this policy regularly.

Your Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information. To submit a request, please contact us using the information below.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Email: sharice@flexhauldirect.com
Phone: (203) 680‑0453
Mailing Address:
Flex Haul Direct LLC
36 Russ Street, 3rd Floor #1257
Hartford, CT 06106